Our servicing teams are prepared for any eventuality

We are well prepared to keep providing a service to you in these difficult times

We are committed to providing the best possible service to you, during the outbreak of Coronavirus. We are working hard to ensure that you can continue to interact with us, whilst also ensuring the wellbeing of our colleagues.

We already have strong business continuity processes in place, to ensure we are able to effectively service and support our customers and advisers. Our plans include keeping a watchful eye on the latest government announcements, to ensure we can quickly react as additional measures to halt the spread of the virus are introduced.

We are taking immediate steps to ensure we can continue to support your needs, including:

  • Enabling colleagues to work from remote locations as necessary (alternate offices or from home), using our secure and tested technology
  • Making greater use of business tools (online meetings, Skype, Webex, Video conference) to keep in contact with colleagues, advisers and customers
  • Restrictions on business travel
  • Keeping colleagues up to date with the latest government guidance and adapting any internal safety or hygiene protocols as appropriate, including increased levels of cleaning through all our office locations
  • Supporting colleagues to remain resilient through periods of altered working practices.

Our preparations will help to ensure that you can contact us by email and phone, just as you usually would. In addition, our online services for both advisers and customers also continue to be available.

As the situation continues to evolve we will keep adapting to the needs of our colleagues and you, our much valued customers and advisers.

FTAdviser’s annual Top 100 Financial Advisers list

We're delighted to announce that Quilter Financial Planning has achieved first place in the FTAdviser’s annual Top 100 Financial Advisers list.

Quilter Financial Advisers is an integral part of Quilter Financial Planning (the UK’s largest financial advice network) and we are particularly proud of this achievement as it recognises our continued commitment to providing quality face-to-face advice.

We have always known that we have some of the very best advisers in the market - and we are delighted that winning this award underlines that.

Client testimonials 

It was amazing really, I had not considered that my pension could be so flexible. My adviser was really excellent. He came up with the ideas and took care of everything to make it happen. I am very impressed with the attention to detail he showed and the overall service. It took no time at all and he was and is always on hand to help with anything I need. You never know what changes are around the corner, but I feel well placed with my pension. 

Colin Parsons, Property Developer

My adviser was simply brill! He got to know me and my situation, carried out lots of work without charging any fees and really took the time to help me understand everything. I’m so glad to have got my pension underway with the help of my adviser and I am genuinely looking forward to our forthcoming review meetings.

Mandy Crispe, Airline Employee

Avoid financial scams

We take the security of our customers and potential customers very seriously. We have recently identified a number of people who are impersonating Quilter employees on email or via a website contact page that has been reached via a search engine. If you have been contacted by someone you do not recognise using a variation of a Quilter email address, or have any other security concerns, please forward the email to information@quilter.com.

Find out how you can stay safe from financial scams.